UIF Made Easy allows employer administration including employer registration with UIF

As an employer, UIF Made Easy takes care of your UIF compliance needs by providing you an easy way to submit your monthly declarations, pay your contributions and claim on behalf of your employees. Register and submit your declarations via our UIF Made Easy Application today.

UME is a FREE online service that allows you to securely submit your UIF declarations and pay your monthly contributions. It harnesses the power of the Internet allowing Domestics, Commercial Employers and Practitioners to complete and submit monthly UIF declarations and to securely pay UIF contributions.

Although I worked in a team of two, i thought I'd specify what I brought to the table. During the discovery phase, I advocated for and gethering of market research.
I also played a large role in keeping the team on track via project timeline. Once in the research phase, i played a large part in the interview process and translating of users feedback to design considerations. Through structured brainstorming sessions, I lead the creation of our usability testing.
I also thought I'd mention that I created a fully responsive rapid prototype using Primefaces, HTML5 and CSS3, just to show how the app the live app will look and feel when its live. I also created HTML components.

Through a series of primary research, including competitive analyses, field visits and interviews, we decided to focus on creating design solutions for uFiling Made Easy Web app.

All is good in the world, right? Let's find out.

If a digital experience has been deemed "worthy of use" and put in the hands of users, there are a few assumptions we can make about that digital experience:

• It meets the expactations of the business
• It meets the expactations of the user
• It is findable
• It is usable

Before my team and I arrived on the scene(UIF). uFiling already had an existing website live currently, available via desktop or mobile, for wanting customers interested in researching more about their experience with the app. To validate whether or not user friendly. Market met the “worthy of use” assumptions, I researched the current state of their website’s information architecture and I found that I needs some work a lot of and the information is overloaded.

Problem Statement

uFiling Made Easy need a better way to collect revenue, understand the all schemes registered in South Africa and to replace their paper based system

Final Product

Click here to see all my uFiling Made Easy Prototypes

My team members and I conducted a few in-person interviews, one of my favorite methods of learning about users’ behaviors and motivations. The series of interviews helped us:

1. Further narrow our target user group
2. Ask more in-depth questions about people’s experiences with UME
3. Identify key problems users are facing with uFiling website

People are prone to not knowing what they need and not saying what they mean. To make more sense of all the feedback we got and discover underlying themes, we performed a three-step analysis of user feedback:

1. Affinity Map
2. I Statements and
3. Design Considerations

Because of all the juicy feedback we received from users, we decided to focus on UME Website experience. To have a clear visualization of what kind of person would be likely to access the UME site, I created the following personas; however, it was important to make sure these personas were not limitations, but rather guides for our design solutions.(I'll add my personas pictures later)

Sometimes you caome up an idea and it seems like the most genuis idea in the world, however a question you should ask is "does the idea help your user and support your reseach?"
Sometimes research does not show what we want, but this doesn't mean we shoud ignore it.